Pyramid 4000 User Manual download pdf (Page 9)

inst4000 Page 9 of 11

file://L:\websites\pyramid-technologies\temp\pages\inst4000.htm 10/24/2002

The PTR-

4000 is programmed with a number of error codes that will help troubleshoot the

unit. The error code will typically indicate on the front display for several seconds. Error codes

are as follows:

CARD FEEDS WITH NO PRINT OR ERROR MESSAGE –

1. Check that the ribbon cartridge

is snapped completely down and the ribbon is over the print head. 2. Make sure the black bars

on the left side of the time card are not covered or damaged.

ERROR 1 –

Indicates time card stuffing. If an individual tries to force a card into the unit, the

PTR-

4000 will accept the card but will not print or store any payroll data. If this situation

occurs, an ERROR 1 will show on the front display and the card will not be "punched".

Solution: Rerun the time card through the time recorder without pushing on the card.

ERROR 2,5,6 –

Indicates a time card feed or jam. If an individual tries to load a time card into

the PTR-

4000 sideways or if the card is extremely damaged, the time card may temporarily

jam the transfer mechanism but will not store any payroll data. If this situation occurs an

ERROR 2,5 or 6 will show on the front display and the card will not be "punched". Solution:

Inspect the time card, straighten if necessary and rerun the time card through the time

recorder.

ERROR 3 –

Indicates unit is not reading the bar codes on the time card. An ERROR 3 will

show on the front display. Solution: Inspect the time card, straighten if necessary and rerun

the time card through the time recorder.

ERROR 7 –

Indicates print head position error. This error occurs if the print head is not in its

proper position. If this situation occurs, an ERROR 7 will show on the front display and the

card will not be "punched". Solution: Rerun the time card through the time recorder.

ERROR 14,15,50,51 – Indicates internal electronic error. Contact Pyramid Technical Service.

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Pyramid 4000 User Manual Page 9